Got a question about Colorwayz, dye-free cotton candy sugar, or how to use it? Start here. If you don't see your answer, email us at Help@colorwayzcandy.com — we read every message.
Frequently Asked Questions
What is dye-free cotton candy sugar?
Dye-free cotton candy sugar is a flavored floss sugar made without synthetic FD&C color additives like Red 40, Yellow 5, Yellow 6, or Blue 1. It still spins into the same fluffy clouds you expect — the difference is in what's not in it. Colorwayz uses natural color sources to deliver real flavor and color without artificial dyes.
What makes Colorwayz different from regular cotton candy sugar?
Colorwayz is a 100% dye-free cotton candy brand, formulated for families looking for cleaner ingredients without giving up the experience. Most cotton candy sugar on the market relies on synthetic dyes for color; we don't. Every product is naturally flavored and naturally colored, and we make our sugar in small batches in Sultan, Washington.
Will Colorwayz sugar work in my cotton candy machine?
Yes — Colorwayz sugar is formulated to spin in standard home and commercial cotton candy machines. It works the same way as conventional floss sugar: preheat your machine, add the sugar, and spin. Most standard home machines and commercial units work without any modification.
What are the ingredients and allergens in your cotton candy sugar?
Each Colorwayz flavor is made from pure cane sugar, natural flavors, and natural color sources. Every flavor is top-9 allergen-free — made without milk, egg, peanut, tree nuts, wheat, soy, fish, shellfish, or sesame — mixed and packaged on dedicated equipment in our own facility, with no cross-contact. For the exact ingredient and allergen statement on a specific flavor, check the product label or that flavor's product page.
How should I store cotton candy sugar?
Store cotton candy sugar in a sealed container in a cool, dry place, away from direct sunlight and humidity. Keep it sealed until you're ready to use it, and reseal tightly between uses — moisture is the main enemy of floss sugar quality. For freshness guidance on a specific bag, check the date printed on the package.
Do you offer bulk pricing or wholesale?
Yes — Colorwayz offers 2lb bulk pouches and wholesale pricing for businesses, event rentals, and resellers. To request wholesale pricing or place a bulk order, visit our wholesale page or email Help@colorwayzcandy.com with your business details and intended use case.
Where do you ship and how fast?
We ship throughout the United States. Shipping is free on orders over $50; otherwise it's a flat $4.99 on orders from $15 to $49.99, or $7.99 on orders under $15. Orders are typically processed within 1–3 business days and arrive in 3–7 business days via standard shipping. We don't currently ship internationally.
What's your return policy?
Colorwayz offers a 62-day return policy on unopened, unused products in their original packaging. To start a return, email Help@colorwayzcandy.com with your order number and we'll send you a return label and instructions.
